US Senator wants United, American CEOs to answer questions on fees, complaints

The Senate’s No. 2
Democrat asked the CEOs of United Airlines and American Airlines
to answer questions on rising passenger complaints and
higher ticket prices and fees.
Senator Dick Durbin said on Thursday he was taking a closer
look at legislation proposed in January to require refunds for
delayed flights and transportation on rival carriers, and
prohibiting unnecessary airline fees as part of sweeping new
consumer protections. Durbin’s queries come as major airlines
have clashed with him over credit card fee legislation as well.
Durbin, who chairs the Judiciary Committee, asked both
airlines in a letter how they are “ensuring that this profit is
not earned at the expense of a fair, pleasant, and affordable
travel experience for consumers?”
Durbin also sought answers on how airlines are ensuring
“consumers are not saddled with excessive or unnecessary fees.”